We ship all orders placed Monday – Friday before 3pm Swedish time on the same day. All orders are sent via DHLand usually arrive within 1-2 business days to sweden and 2-4 to the rest of EU. Please contact our team if your order has not arrived within 10 working days.
If you entered the wrong information for your order, please contact our customer service team soon as possible. However, our orders are generally processed very quickly so we cannot guarantee a change of address will be possible.
Our order process is very simple. All our blenders are shipped from Swden. Once you make your purchase through the
checkout, you will receive a payment confirmation email. If you order beforre 2pm we ship in the same day! As
soon as we dispatch your order, we will send you a second shipping confirmation
email including tracking details to let you know it’s on its way.
If money has been captured from your account the order has reached us and will
be processed. Your order confirmation is sent to the e-mail address that you
provided when placing your order. If you have not received a confirmation,
please contact our customer service team at firstname.lastname@example.org
If you’re still receiving an error message after reviewing your payment
information, billing and shipping address, make sure you’re using the latest
version of your web browser. Please only click the “Place Order” button once to
avoid multiple authorizations. If you continue to receive error messages,
please contact Customer Support at email@example.com
As soon as your order ships, you will receive an email confirmation to the email
address you entered on your order. If for some reason, you did not
receive an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list. Once your order
leaves our warehouse, you will receive another notification along with tracking
If you need to change or cancel your order, please contact us immediately. We
can do that as long as your items have not been shipped yet. Please note that
your items might have been shipped already, but you just have not got the
notification email yet. The emails are sent out after the tracking codes are
We have a 30-day return and refund policy. You are eligible for a return within
30 days of your product delivery date, if the product you received is not as
described. Please make sure that you understand our Return Policy and ensure
that all criteria are met before physically sending any items back to us.
We are very sorry for your inconvenience, we will provide you a 100% refund if
the product is not received within 10 working days or is not as described. If
you do not apply for these rules, but still think you should receive a refund,
please use the contact us page to provide more information.
First of all, we are sorry it has taken so long. Some deliveries unfortunately
are like that. Just to be sure, please check with your post office in case they
failed to notify you. Sometimes orders are delayed due to customs hold ups.
Please also reach out to our customer service team
at email@example.com and we will help you.
Yes. We understand that the safety of your personal information is extremely
important to you.
We use SSL Technology, Trustwave, and Industry Standard
Firewalls to ensure your privacy and to assist in protecting your personal
To protect your personal
data and credit card information from unauthorized access Frank Vital uses
Secure Sockets Layer (SSL) technology to provide you with the safest, most
secure shopping experience possible. SSL technology enables encryption (scrambling)
of sensitive information, including passwords and credit card numbers, during
your online transactions.
All of the forms on our
site are secured with SSL technology so your personal information stays safe
and out of malicious hands. Frank Vital servers are also protected by
secure firewalls—communication management computers specially designed to keep
information secure and inaccessible by other Internet users. So you’re
absolutely safe while you shop.
You will only be charged once. If you just placed your order and you received
an error at first, the second charge you are seeing is an authorization. This
is a common bank practice handling card transactions to ensure sufficient funds
and account authenticity. Please only click the
“buy now” button once to avoid multiple authorizations. If you need further help contact us at firstname.lastname@example.org