All orders are packaged and shipped from our office in Sweden. Yes, of course we cover VAT and all other related fees within Europe, so you do not have to worry.

Frank Vital is currently only available for purchases within Europe. We have free shipping to Scandinavia.

Once we post your order, we will send you an order confirmation email which will include a tracking number.

We ship all orders placed Monday – Friday before 3pm Swedish time on the same day. All orders are sent via DHLand usually arrive within 1-2 business days to sweden and  2-4 to the rest of EU. Please contact our team if your order has not arrived within 10 working days.

If you entered the wrong information for your order, please contact our customer service team soon as possible. However, our orders are generally processed very quickly so we cannot guarantee a change of address will be possible.

Its 23cm, 8cm, 8cm.

After each use, simply rinse your blender by adding cool water, washing up liquid and turn it on! 

Your blender also comes with its own cleaning sponge for tougher substances.

We recommend you to disassemble the blender every few uses and give a thorough clean, leaving each component to dry separately.

No, we don’t recommend using any hot liquid in your portable blender or putting the base in water.

Certainly! 

Yes, our blender is made from BPA free, food grade materials and the blades are made from high-quality food grade stainless steel.

Certainly, It is great for blending frozen fruit into smoothies. But we strongly recommend you cut up your fruit into small pieces before blending.

We strongly advise against using any hot liquid in your blender as this may result in warping of the components.

Charging your Frank Vital Blender is as simple as pluging the provided USB cable into any USB wall socket. You can also charge your blender in the car or with a powerbank!

Our order process is very simple.
All our blenders are shipped from Swden. Once you make your purchase through the checkout, you will receive a payment confirmation email.
If you order beforre 2pm we ship in the same day! 
As soon as we dispatch your order, we will send you a second shipping confirmation email including tracking details to let you know it’s on its way.

If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. If you have not received a confirmation, please contact our customer service team at contact@frankvital.com

If you’re still receiving an error message after reviewing your payment information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Support at contact@frankvital.com

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add contact@frankvital.com to your safe sender list. Once your order leaves our warehouse, you will receive another notification along with tracking information.

If you need to change or cancel your order, please contact us immediately. We can do that as long as your items have not been shipped yet. Please note that your items might have been shipped already, but you just have not got the notification email yet. The emails are sent out after the tracking codes are updated.

We have a 30-day return and refund policy. You are eligible for a return within 30 days of your product delivery date, if the product you received is not as described. Please make sure that you understand our Return Policy and ensure that all criteria are met before physically sending any items back to us.

We are very sorry for your inconvenience, we will provide you a 100% refund if the product is not received within 10 working days or is not as described. If you do not apply for these rules, but still think you should receive a refund, please use the contact us page to provide more information.

First of all, we are sorry it has taken so long. Some deliveries unfortunately are like that. Just to be sure, please check with your post office in case they failed to notify you. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at contact@frankvital.com and we will help you.

Yes. We understand that the safety of your personal information is extremely important to you.

We use SSL Technology, Trustwave, and Industry Standard Firewalls to ensure your privacy and to assist in protecting your personal data.

To protect your personal data and credit card information from unauthorized access Frank Vital uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. Frank Vital servers are also protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you’re absolutely safe while you shop.

It’s quite easy. Just proceed to checkout and choose to pay via either Klarna, Swish and all major credit / debit cards.

You will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling card transactions to ensure sufficient funds and account authenticity. Please only click the “buy now” button once to avoid multiple authorizations.
If you need further help contact us at contact@frankvital.com

We do not share your personal information with anyone.